1. How do I contact you?
You can get in touch with us by email or phone.
- Phone call/SMS: +1 (302) 213-6789
- Email us: email@example.com
2. I send you and email, but I get no response from you. What does that mean?
First of all, we are sorry for your inconvenience. Sometimes we can not respond to your email immediately due to the congestion on our email box. However, we are on our way to improve our service day by day to serve you better. Hence, in this situation, we encourage you to contact us via both email and phone call/ SMS so that we can acknowledge your issue as soon as we can.
3. How secure is my personal information?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
4. What are my payment options when placing the order?
Shopping at Clevefit.com is safe and easy! Just enter any of the following payment options during checkout:
- American Express
- Dinner club
5. When will my credit card be charged?
Your credit card will be charged when your order is submitted.
6. Why did my credit card payment fail?
The most common credit card issue is incorrect card details, if you have checked the card details are correct, these are other possible reasons:
A do not honor status is sent by the bank that issued your card.
The card has insufficient funds.
The card has expired or has not been activated.
System transaction timed-out.
The Card is reported stolen or lost.
7. Why did my Papal payment fail?
Payment is handled directly by PayPal. Our store is not given any payment information. Please verify the following and contact PayPal if the problem persists. These are other possible reasons:
- Zero balance without any backup funding.
- Returned check
- Negative balance
- Exceeded spending limit
- Credit card expired